HP Business Process Monitor software provides synthetic transactions:

Focus on desired results
In today's competitive environment, organizations must
find new ways to improve operational efficiency while
providing customer satisfaction. Managing IT for
customer quality of experience (QoE) can be a
challenge when you use the traditional systems-centric,
bottom-up approach to application management. The
bottom-up approach is not scalable to handle everchanging,
distributed IT environments and challenges.
To see an end-to-end business service, IT relies on having
data for each component and setting a threshold or
status check for everything that can go wrong. In
essence, systems monitoring focuses on looking for
what could go wrong instead of focusing on the desired
results. Packaged applications, J2EE, .Net, web services,
composite applications, service-oriented architectures
(SOA) and outsourcing make this approach impossible
to deploy and maintain.
HP takes a fundamentally different approach to
managing IT, starting by focusing on the QoE that your
IT organization is striving to deliver to the end user. By
monitoring from the end user’s perspective, you can
validate performance and availability across all tiers
HP Business Process Monitor software
Data sheet
HP Business Process Monitor software
proactively measures the end-user experience
by executing controlled, repeatable transactions
from multiple locations for end-user satisfaction
and accelerates triage and resolution when
problems occur.
and infrastructure components, even if you don’t monitor
each individual component. You can focus on a small
subset of things that must work to satisfy the end user
instead of an endless list of things that could go wrong.
Most importantly, effective end-user management
allows you to put raw systems data into context to
provide actionable information. Our top-down approach
enables you to better identify, isolate and solve
problems while making more effective business
decisions.
HP Business Process Monitor software provides
synthetic transactions—from multiple locations inside
or outside your firewall—to identify availability and
performance issues before they impact your customers.
This lets you capture accurate, consistent and repeatable
performance and availability metrics from multiple
locations around the globe to create a system baseline.
Using the baseline, HP Business Process Monitor
identifies key variations and trends that help you plan
capacity better and quantify the value of your IT
investments or changes.
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Identify and solve problems quickly.
HP Business Process Monitor lets you quickly identify problems,
understand their impact and triage them.
Q: How much overhead does business process monitoring add to an
application?
A: Business process monitoring has the same load as a single user.
Q: Do I have to put agents on my servers or desktops to measure
performance and availability?
A: No. HP Business Process Monitor uses an agentless approach
and collects performance and availability data from various
points of presence.
Q: I already use HP Real User Monitor software. Why do I need to
simulate complex business processes for my applications?
A: Today, both synthetic and passive monitors play a key role in
providing a better understanding of user experience and behavior.
Synthetic monitoring consistently simulates business transactions to
provide a consistent measurement of performance, availability and
content delivery even when real users are not active. This notifies IT
of problems before real users are impacted. Passive monitoring
provides critical insight into real-user experience and behavior. It
provides the ability to capture error messages seen by the user
and replay the steps leading to the problem.
Q: How does HP Business Process Monitor measure performance from
different locations?
A: We recommend that customers deploy HP Business Process Monitor
in the datacenter and in each location where users reside. For
monitoring web-based applications outside the firewall, we recommend
placing HP Business Process Monitor at various points of presence
on the web.
FAQs
Part of a complete solution
When problems do arise, HP Business Process Monitor
can isolate problems by location, server, application,
module and other factors, accelerating the identification
and resolution of problems. It also integrates with HP
diagnostics software, helping your IT support teams
quickly drill down from a problematic transaction into
the application tier.
HP Business Process Monitor is one component of
HP end user management software, part of the HP
Business Availability Center software suite. It helps you
align your IT organization with your business priorities.
HP end user management software stores monitors in
the HP Universal CMDB software to accelerate the
process of connecting end-user problems to root causes
related to your IT infrastructure. You gain the ability to
monitor the end user’s experience and ultimately
bring a business perspective to IT, focused on the
users you serve.
How HP Business Process Monitor works
HP Business Process Monitor executes scripts that the
Virtual User Generator feature generates in production
to create active transactions that simulate complex
business processes against applications. It’s similar to
having real users access the application. When users
interact with applications, their actions involve a set of
requests that traverse technology components such as
firewalls, switches, load balancers, web servers, application
servers, databases and mainframes. These requests
generate a response, which HP Business Process Monitor
first validates for accuracy. The monitor then captures
the response time and availability metrics. HP Business
Process Monitor allows you to emulate even the most
complex, multi-step transactions in almost any environment.
As many customers already use the Virtual User
Generator to create load testing scripts for HP
LoadRunner software or HP Performance Center
software, the scripts already exist in your quality
assurance (QA) team. This lets you save time and
effort creating end-user monitors. If it is important
enough to test in pre-production, it should be just as
important to monitor a business process in production.
HP Business Process Monitor sends availability and
performance data to the HP Business Availability
Center console for reporting and real-time visibility.
You manage HP Business Process Monitor from this
console, including tasks such as setting alerts, setting
service thresholds and managing scripts.
Get high ROI from HP Managed
Software Solutions
If you choose an HP Managed Software Solutions
implementation for lower TCO and faster return on
investment (ROI), you can take advantage of our
global presence, supporting several ISPs and in
numerous locations. You can upload HP Business
Process Monitor scripts to drive transactions from
outside the firewall.
Support your enterprise environment
HP Business Process Monitor supports more than 50
protocols, applications and web technologies.
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To learn more, visit: www.hp.com/go/software
4AA1-2323ENW, May 2007
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to
change without notice. The only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Key features and benefits
• Measures the end users experience using consistent,
repeatable end-user transactions from multiple locations
• Proactively finds availability and performance issues
before customers do
• Reduces end-user outages by proactively managing
performance and availability trends
• Accelerates time to resolution through integration
with HP diagnostics
• Leverages industry-standard HP Performance Center
and HP LoadRunner scripts
• Supports a large number of protocols, technologies
and environments
A complete solution
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